Frequently Asked Questions
General
Yes, however residents are responsible for painting the walls back to the original color at move-out.
No, residents are not permitted to install satellite dishes.
Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.
We offer studio, 1-, 2-, and 3-bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.
Many residents find The Hamilton ideal for remote work, thanks to spacious floor plans that accommodate home office setups and a great community environment that supports productivity.
Services
Yes, The Hamilton offers on-site recycling.
We offer in-building trash chutes on each floor at our community for resident convenience.
Amenities
The Hamilton offers complimentary bike storage!
Yes, The Hamilton offers corporate apartments. Please contact our office for more information.
We do not offer furnished apartments, but can recommend CORT for furniture rentals.
Yes, we have a 24-hour fitness center available for resident use.
Yes, The Hamilton is home to a sparkling pool on the 7th floor rooftop patio, which is open 10am to 10pm!
Each home is equipped with fantastic amenities, such as walk-in closets, full size washers/dryers, quartz countertops, and more! Visit our Amenities page to view the full list of home amenities available.
The Hamilton has a package locker system available for residents! All package couriers are directed to use this package system.
The Hamilton boasts a range of amenities including a state-of-the-art fitness center, a pool, a bar/lounge area, and free Starbucks coffee. Visit our Amenities page to learn more about all the exciting amenities we offer!
Neighborhood
Our community offers Level 2 EV charging stations located on the 2nd and 6th floor of the parking garage. You can also visit the Department of Energy website at https://afdc.energy.gov/fuels/electricity-locations to locate other nearby charging stations.
The closest schools to our community are Ignacio Zaragoza Elementary School, Billy Earl Dade Middle School, and Woodrow Wilson High School. Other schools include Southern Methodist University, UNT Dallas, and University of Dallas.
The closest airport to The Hamilton is Dallas Love Field, located about 8 miles from us.
The closest dog park to The Hamilton is Bark Park Central, located at 2530 Commerce Street.
The closest grocery store to The Hamilton is Tom Thumb, located at 2727 Live Oak Street.
The closest hospital to The Hamilton is Baylor University Medical Center, located at 3500 Gaston Ave, less than a mile away.
The closest shopping center to The Hamilton is North Park Mall, located at 8687 N Central Expy, less than 7 miles away.
The Hamilton is centrally located in Deep Ellum, close to highways, food, nightlife, and other amenities. It is highly walkable and convenient for residents!
Lease
After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.
Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.
Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
ÂResidents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
ÂThe Hamilton
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P.O. Box 3687
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Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
ÂOur shortest lease terms start at 1 month.
Our lease terms range from 1-15 months.
Payments
Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.
Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.
Rent is due by the 1st of each month.
Resident Portal
Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Pets
No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)
Yes, The Hamilton is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.
We allow 2 pets per household.
Parking
Our community offers Level 2 EV charging stations located on the 2nd and 6th floor of the parking garage. You can also visit the Department of Energy website at https://afdc.energy.gov/fuels/electricity-locations to locate other nearby charging stations.
The Hamilton offers complimentary parking. Reserved parking is also available for a monthly fee. Please contact our office for more details and pricing.
All parking at the Hamilton is located inside a controlled access garage.
Guests must register their vehicles at apartmentpermits.com/resident. Registration lasts 24 hours. Please contact our office with any questions about vehicle registration.
Yes, we also offer reserved parking at The Hamilton for a monthly fee. Please contact our office for availability and pricing.
At The Hamilton, we allow up to 1 vehicle per leaseholder. Additional vehicles must be parked in a reserved space for a monthly fee.
Motorcycles must be parked in regular parking spaces.
Application Process
The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.
All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.
Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.
Any outstanding charges can be paid through the Applicant Portal.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
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